How can we help?

Once your order ships you'll get one email with tracking. You can also see live status any time under Account → Orders.

Reach out within a few hours of ordering and we'll do what we can. The founding run is made to order in small batches, so once a piece is cut we usually can't change it — we'll always tell you honestly if that's the case.

Founding Hundred orders dispatch from 12 August. Your exact date is shown at checkout and repeated in your confirmation email.

Yes. Keep the one that fits and send the other back as a standard exchange within 7 days, tags on.

Yes — free shipping, nationwide, on every order.

Not yet. The founding run is India-only; international shipping is something we're weighing for the next capsule.

Typically 3–5 business days after dispatch. Since the founding run ships from 12 August, that's the date to count from, not your order date.

Not for this run — prepaid only, via UPI, cards or net banking. We may add COD once we're producing at larger volume.

7-day exchange from delivery, on unworn pieces with tags on. We don't offer cash refunds on the founding run — see the next question for why.

With a founding batch this small, a refunded piece doesn't go back on sale — it just disappears from a very limited run. Exchange keeps it moving to someone it actually fits.

We'll tell you plainly if that's the case, and offer store credit toward a future piece instead.

We cover it for wrong-size exchanges. Full terms will sit on our Returns policy page once the store is live.

UPI, major debit and credit cards, and net banking — all processed through Razorpay.

Yes. Payments are handled directly by Razorpay's secure checkout — Berry Byte never sees or stores your card details.

Yes — 15% comes off at checkout for the first 100 orders. No code needed.

The Founding Hundred discount is automatic and can't be combined with a code. Any future promo codes will be announced through the newsletter.

Cold machine wash on a gentle cycle, mild detergent, no bleach or fabric softener. Line dry in shade — direct sun will fade the navy.

It relaxes slightly after the first wash, then holds its size. Avoid high-heat drying, which is what actually shrinks heavyweight jersey.

Cold wash inside out, and line dry in shade — heat is what degrades the elastane over time, not washing itself.

Yes, and it's meant to. That's the fibre behaving correctly, not a flaw in the fabric.

The founding run is M and L for the shirt and tee, and waist 32 and 34 for the trousers. Wider sizing arrives with the next capsule.

Every product page has a real measurement chart — chest, length, waist, inseam. Check it against a garment you already own and love the fit of.

Yes, within 7 days of delivery, subject to that size being in stock in the founding batch.

Each piece is cut for a relaxed-regular fit, not slim and not oversized. The fit note on every product page tells you exactly what to expect.